At Macks League Shop, we are dedicated to providing quality products. If you receive an item that is defective, we are happy to offer a refund or exchange.
Return Conditions
To ensure a smooth return process, items will be assessed based on the following criteria:
- Condition: Items must be new, unused, unworn, unwashed, and have all original tags attached.
- Proper Care: Products must have been cared for appropriately as per the instructions.
- Proof of Purchase: A valid proof of purchase must be included with your return.
Return Window
- Items must be returned to us within 14 days of receiving your order. They must be in their original condition.
- Please factor in postage times when returning items, as returns received outside the 14-day period will not be accepted.
Holiday Return Extension
For orders placed in December, we offer an extended return window until January 10th of the following year, giving you extra time after the holiday season.
How to Return a Defective Item
If you believe your item is defective, please contact us with the details. Returns can be sent to:
Macks League Shop
P.O. Box 154 Drury, 2113
Auckland, New Zealand
For any other questions, feel free to email us at: info@macksmerch.co.nz.